About Woolly's Water Works
Our Mission
At Woolly's Water Works, our mission is to provide affordable professional plumbing services to all our clients in Sydney through hard work and honest communication; to ensure we create and maintain healthy living environments for our clients.
We strive for excellence in every job, ensuring your needs are met with quality, efficiency and affordability.
Our plumbing projects: A glimpse into our work - BEFORE & AFTER...
After
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Satisfied customers speak out!
About Woollys Water Works
Our History
Our Services
Our Services
Founded in 2003, Woollys Water Works has been providing top-quality plumbing services to the community for over 20+ years. Our experienced team of licensed plumbers is dedicated to providing exceptional service at an affordable price.
Our Services
Our Services
Our Services
At Woollys Water Works, we offer a wide range of plumbing services, including repairs, installations, and maintenance. Our team is trained to handle many plumbing issue, big or small, to ensure the job is done right. Scroll below to see what we offer
What WE OFFER!
Residential and Strata Plumbing
With over 20 years experience in residential and strata plumbing, Woolly's Water Works is knowledgable in helping owners and body corporate navigate simple and complex plumbing issues on their properties.
kitchens, bathroom and laundry plumbing needs
From investigating leaking toilets to servicing taps, Woolly's Water Works can help with any plumbing work in your kitchen, bathroom or laundry. Get in touch today.
Clear your blocked drains
Woolly's Water Works is equiped with the right equipment - high pressure jetblasters and CCTV cameras - to inspect and clean your drains.
Install and repair hot water to your property
We can advise you on the best options to supply and install hot water into your home or business property.
No hot water? Call us on 0412444892 for assistance 24/7.
Gas connections and more...
Whether you need gas connected to your property or a gas cooktop installed or maybe an extra gas bayonet for a heater during winter, we can help you complete these jobs.
Contact Paul Now!
To get a free quote, or if you have questions or special requests, just drop us a line.
Woollys Water Works
26 Lanford Avenue, Killarney Heights NSW, Australia
Hours
Mon | 07:00 am – 04:00 pm | |
Tue | 07:00 am – 04:00 pm | |
Wed | 07:00 am – 04:00 pm | |
Thu | 07:00 am – 04:00 pm | |
Fri | 07:00 am – 04:00 pm | |
Sat | Closed | |
Sun | Closed |
We provide 24/7 emergency service.
TERMS AND CONDITIONS
TRADING TERMS AND CONDITIONS
For the consideration stated in these Terms and Conditions, the contractor agrees that the work will be performed in a professional and timely manner using suitable materials. The work will be completed by and/or under the supervision of the holder of a licence in compliance with legislation and work health and safety requirements.
DESCRIPTION OF WORK
The description of work is based on the contractors’ professional opinion of the work environment and job at hand. Please note that the actual extent of work involved in some cases may not be evident before work commences. Any estimate or quote provided by the contractor is in good faith but without warranty as to the final amount payable.
The contractor will advise the client, as soon as practicable, of any substantial unforeseen problems that will alter the duration of work and/or value of the quote.
Unless specifically stated in writing all quotations and/or estimates are based on professional assumptions of the location of existing drainage, water or gas lines. Should connection of these lines prove to be other than assumed location, inaccessible locations, or not in suitable condition to be connected, the additional cost involved with carrying out the work will constitute a variation to the quote and/or estimate.
DRAIN BLOCKAGE
The presence of root growth or blockages generally indicates damaged pipes. No warranty can be given on clearing a blocked drain. Simply clearing away the blockage with an eel, high pressure water blaster or plunger does not mean the original problems causing it to block has been rectified. Common causes include collapsed, cracked or misaligned pipes. Regrowth of tree or grass roots will also cause a drain to block again. Drain inspection via camera is available and highly recommended to diagnose these faults. A warranty can only be given for a section of drain that has been excavated and replaced in PVC piping.
If you have a recurring problem, please ask the service technician for a quotation to replace the affected section of the drain. Should any Contractor’s equipment become lodged in the customers faulty drain it will be removed at the Clients expense or monetary compensation to the total replacement value will become payable to the Contractor within seven (7) days.
BURIED OR UNSEEN SERVICES
The Client will indemnify the Contractor and keep the Contractor indemnified against any liability, loss, claim or proceedings of any kind (whether arising under statute or common law) arising from services which are buried or unseen being disturbed or damaged. The Contractor will not be liable for any repair work and any repair work required will be paid at the Clients expense. Such liability, loss, claims or proceedings includes but is not limited to:-
a Damage to the property, real or personal;
b Death or persona injury; and
c Consequential or economic loss of any kind.
HOURLY RATES / WORKING HOURS
Labour is billed in 1/2 hour increments from the time of arrival and includes travelling to and from the job to pick up plant & materials, testing, any repairs or work carried out, cleaning up after ourselves, discussions with the client and packing away tools and equipment. Work may be carried outside ordinary hours of work (8-4.30pm, Monday – Friday inclusive) and will therefore be charged at the after hours rate with the client’s approval.
ROCK FILLED TREE ROOT INFESTED GROUND
Unless specifically stated in writing our quotation and/or estimates do not include rock excavation, removal of tree roots, dewatering or supportive work such as pier and beams for filled or made up ground.
ROOFING
Unless specifically stated in writing our quotation and/or estimates for repairs to roof and roof leaks are based on visual evidence at the time of inspection. No responsibility will be accepted should the leaks be found to be emanating from another cause. No guarantees are given for roof leaks.
COVID WORK SAFE PRACTICES
The Contractor will implement a COVID-19 safety plan for the site, for clients, residents and workers. During the course of works, if directed by NSW Health; or if our clients, neighbouring residents, or our workers become ill with COVID-19; then works and associated timeframes may be impacted. There would be no financial impact to the Contractor in such a situation. We will discuss this matter with our client if it arises.
PAYMENT
The due date for payment shall be the date of the final account to the client once work is completed (unless agreed previously for progress payments). The final payment value features on the tax invoice as sub total plus GST to equal the total value. Payment is to be made by cash, cheque, credit card or direct transfer into Woolly’s Water Works Pty Ltd bank account and without deduction unless otherwise agreed.
If agreed, regular progress claims will be made during the course of works which are required to be paid within seven (7) days of the invoice date. Balance due on completion of quoted work and payment required within seven (7) days of final invoice date.
Interest on unpaid amounts shall be charged at the current general interest charge (GIC) from the due date until the date of payment.
All invoices are issued under the NSW Building & Construction Industry Security of Payment Act 1999.
DEFAULT & CONSEQUENCES OF DEFAULTS
Interest on overdue invoices shall accrue from the date when payment becomes due daily until the date of payment at a rate of 2.5% compounding per calendar month and shall accrue at such a rate after as well as before any judgement.
If the Client defaults in payment of any invoice when due, the Client shall indemnify the Contractor from and against the entire Contractor’s costs and disbursements including on a solicitor and own client basis and in addition all of the Contractor’s nominated costs of collection.
Without prejudice to any other remedies the Contractor may have, if at any time the Client is in breach of any obligation (including those relating to payment), the Contractor may suspend or terminate the supply of Goods to the Client and any of its other Obligations under The Terms and Conditions. The Contractor will not be liable to the Client for any loss or damage the Client suffers because the Contractor exercised its rights under this clause.
If any account remains unpaid at the end of the second month after supply of the Goods or Services an immediate amount of the greater of $20.00 or 10.00% of the amount overdue shall be levied for administration fees which sum shall become immediately due and payable.
INDEMNITY AND LIABILITY
The client indemnifies the contractor against any liability of claim arising out of damage to the premises, the site or moveable property left at the site where the work is to be executed or in respect of injury to any person on the site or premises with the permission of the client provided that the contractor is not guilty of negligence that causes the damage or injury.
INSURANCE
The contractor shall insure against:
a Liability under the Workers’ Compensation Act and at common law in respect of persons employed by the contractor;
b Liability to third persons in respect of personal injury and property damage;
c Loss or damage to the work in progress.
GUARANTEE OF WORKMANSHIP
a) We offer a standard 90 day parts and labour warranty on new items only that have been supplied and installed by us. If a part on a larger assembly is replaced that part only is under warranty. We will replace it free of charge with no cost to the client if It is found to be defective or installed incorrectly, however no other section of that assembly is covered. Similarly, if an existing item or assembly belonging to the client is modified or adjusted instead of being replaced, there is no warranty given;
b) If the defect IS not due to workmanship of the contractor or the materials, the client shall pay the contractor for their attendance including all work carried out to establish the cause of the problem at the contractor’s then current rates of labour, materials and equipment use;
c) It is acknowledged that the contractor does not guarantee any goods beyond the Manufacturer’s warranty.
PROPERTY
Even if Woolly’s Water Works Pty Ltd grants any credit facility and/or time to pay:
a Property in Products shall not pass to the Customer until payment in full and all monies owed to Woolly’s Water Work Pty Ltd are met;
b Woolly’s Water Work Pty Ltd reserves the right to take possession and dispose of Products as it sees fit at any time until full payment;
c The Customer grants permission to Woolly’s Water Work Pty Ltd to enter any property to recover the Products and with such force as is necessary.
DISPUTE RESOLUTION
If any disputes arise between the client and the contractor as to any other matter concerning the agreement terms, then either party may give the other written notice of the dispute. Within five days after the giving of such notice, the parties shall meet at least once to resolve the dispute and the person attending must have the authority to agree to a resolution. If written notice of complaint is not received then it is presumed that the work has been carried out to the satisfaction of both parties involved.
Privacy Policy
Your rights to Privacy
Woolly’s Water Works Pty Ltd understands the importance of protecting your rights to privacy and has prepared this statement to demonstrate how your personal information will remain confidential. In this document we outline what details we keep about you and the reason why we need these details. The Privacy Act 1988 (CTH) (“the Act”) regulates how private organisations, handle personal information, including very sensitive information such as banking and tax details.
Please note that this privacy policy does not apply to parties that may be linked or associated with our website. Those website owners are responsible for the privacy of the information they collect and should be contacted directly for details of their policies.
The Act contains 10 National Privacy Principles that regulate, amongst other things, how organisations collect, store and protect the quality of personal information. The Act also regulates how these organisations should use and share personal information with other parties. The National Privacy Principles form part of all our procedures and policies, including the way our employees transfer information is administered.
What personal information will Woolly’s Water Works keep about me?
Woolly’s Water Works collects personal information from persons engaged in our services. We may collect/or have as part of our records some or all of the following information:
● Your name and contact details
● Residency and other property (such as investment properties) details
● Bank account details
● Payment Information – Accounts receivable and accounts payable
● Information about your interest
● Registered business name, address and contact details
● ABN or Licence Numbers
Woolly’s Water Works collects personal information when a person wishes work to be completed, or work is completed as ordered by that person.
Risk of Using the Internet
You should note that there are security risks in transmitting information via the Internet. You should assess these potential risks when deciding whether to use our on-line service. If you do not wish to transmit information via woollyswaterworks.com.au website, there are other ways in which you can provide this information, such as phoning 0412444892.
Website Information
Our website is hosted by godaddy.com and we are not responsible for the hosting activities on our website such as ‘cookies’. We will not send you any unsolicited information after you have accessed our website. We will not try to identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs.
Why does Woolly’s Water Works Pty Ltd need my personal information?
The personal information Woolly’s Water Works collects about you enables our business to correspond with you and is necessary for invoicing for work carried out and conducting business associated with your patronage.
Woolly’s Water Works will only disclose information that has been provided to us for the purpose of the business, for which the information was provided.
Furthermore, Woolly’s Water Works may release information where compelled by legislation or regulation i.e. information to the Australian Tax Office and WorkCover.
Sometimes the law requires us to give out information about you, however only if we are ordered to do so under a subpoena.
There are certain other organisations to whom we may provide your information. An example of this includes our Credit Controllers who are appointed under contract to ensure recovery of monies for work carried out.
Woolly’s Water Works will only use the information collected about you for the purposes listed above or for the lawful provision of services to its customers and may include:
● Notices about upcoming offers
● Notices about additional information peculiar to residents about plumbing issues (e.g water shut off)
● Notices about upcoming or current policies and procedures
● Notices about plumbing industry rules or regulations
You can stop notices being sent to you, simply email Woolly’s Water Works Pty Ltd – woollyswater@gmail.com
Who can access information about me from Woolly’s Water Works Pty Ltd?
Staff of Woolly’s Water Works can access information about you for the sole purpose of conducting the business of the company.
Can I see the personal information Woolly’s Water Works has about me?
The National Privacy Principles provide that you have a right to know what information is held about you and that you are entitled to see this information to ensure it is correct. To obtain this information, please email woollyswater@gmail.com to make arrangements to view the information.
The Act gives limited circumstances in which some or all access to this information may be denied. If this applies to you, Woolly’s Water Works will explain this to you when you request the information.
How does Woolly’s Water Works Pty Ltd protect the security of your information?
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We have physical, electronic and procedural safeguards to protect your information that is held by us. For example, your personal information is stored in a secure database requiring 2-factor authentication logins and passwords for access. Access to information stored electronically is restricted to staff whose job purpose requires it.
How can I contact Woolly’s Water Works Pty Ltd?
If you want further information on how Woolly’s Water Works handles personal information, or if you want to complain about a possible breach of privacy, please contact us on woollyswater@gmail.com.
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